Question 1

What comes with a printed book?

Accepted Answer

The ebook, free, in EPUB and MOBI, emailed the moment you order. Where we have recorded the audiobook, that comes too. There is nothing to add at checkout and nothing to buy twice.

Question 2

Why does the per-copy price fall as I add books?

Accepted Answer

Because one order is one parcel whether it holds one book or twelve. The ladder passes that back rather than pretending each copy costs the same to handle.

Question 3

Why did my order arrive in more than one parcel?

Accepted Answer

Each pen name ships in its own package with its own back matter. If you bought from two of them, that is two parcels, and delivery is charged per parcel.

Question 4

What is the difference between the paperback and the hardcover?

Accepted Answer

The paperback is 5.5 × 8.5 in, perfect-bound paperback, matte laminate, on 60# uncoated cream, black ink. The hardcover is 6 × 9 in with a case laminate board, no jacket. Same text.

Question 5

Is the free ebook locked to one device?

Accepted Answer

No. It is DRM-free, in EPUB and MOBI, and works in Kindle, Kobo, Apple Books or anything else that opens a book. It is yours.

Question 6

Can I return a printed book?

Accepted Answer

Each copy is bound for your order and cannot be resold, so returns are for damage or a printing fault. Send a photograph and it is replaced or refunded. The ebook is yours either way.

Question 7

How long will it take?

Accepted Answer

The ebook arrives at once. The printed book is dispatched within 3 to 5 working days and then travels by tracked post — between three and twenty working days depending on your zone.